End User Services Operations Technology Lead

Hubbell Incorporated
United States, South Carolina, Aiken
1850 Richland Avenue East (Show on map)
Dec 11, 2024
Job Overview In this role the EUS Operations Technology Leader will be focused on providing frontline EUS support to the Hubbell Operations Environment. Responsibility for overseeing EUS initiatives and elevating service levels for manufacturing sites and knowledge workers globally. This role requires a strong technical background, leadership & project management skills, and the ability to effectively communicate complex technical concepts to non-technical stakeholders. A Day In The Life * Lead and project manage Operations PC refreshes in manufacturing sites to maintain currency and minimize downtime. * Lead and manage vulnerability remediation and end-point protection penetration in manufacturing devices and PCs. * Coordinate dispatch technician visits to manufacturing sites for problem resolution. * Perform MECM/Intune policy, configuration, administration, and scripting management. * Perform application management and develop packaging for MECM/Intune. * Provide front-line IT support for manufacturing technology. * Diagnose and resolve hardware and software issues related to manufacturing PC interfaces including desktops, laptops, printers, and other peripherals. * Collaborate with other IT team members to resolve complex technical issues. * Ensure timely and effective resolution of IT support tickets. * Support knowledge workers and VIPs in manufacturing locations. * Lead End User Services project initiatives (Device & OS EOL, tooling projects, etc.) * Coordinate with on-site Operations personnel regarding EUS initiatives. * Create documentation and resources to assist users in resolving common issues independently. * Collaborate with cross-functional business & IT teams to achieve project goals. * Partner with network team to appropriately segment IT & OT networks. * Resolve cyber threats as required in support of vulnerability management initiatives and security exception remediation. * Occasional travel, including but not limited to other Hubbell sites, may be required to support projects. What will help you thrive in this role? Required Skills and Experience * Strong knowledge of IT systems, networks, and security. * Excellent problem-solving and troubleshooting skills. * Ability to focus with attention to detail. * Exceptional interpersonal skills. Preferred Skills and Experience * Experience supporting complex manufacturing environments, with a focus on IT support. * Excellent written and verbal communication skills. * Customer-focused with a service-oriented mindset. Technical Competencies * Strong knowledge of Windows and Mac operating systems. * Knowledge of MS Office Applications and Teams collaboration tool. * Familiarity with hardware components, software applications, and troubleshooting techniques. * Intune & MECM experience strong desired. * Bachelor's degree in Computer Science, Information Systems, or equivalent experience. * Certifications such as CSIM, ITIL, CompTIA Network+, Project+ or equivalent are a plus. Hubbell Incorporated Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently. The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses. We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe. Hubbell Unified Business Solutions Hubbell Unified Business Services (HUBS) provides corporate shared services to support all businesses across the enterprise. Functional areas include Engineering, Sales, Operations, Marketing, Finance, Legal, IT, Human Resources, Payroll, Environmental Health & Safety, and Compliance. HUBS employees are located around the world. Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.