Emergency Management Dispatch Telecommunicator

Boston Government Services, LLC. (BGS) is seeking an Emergency Management Dispatch Telecommunicator to support our clients in Albuquerque, New Mexico.

BGS is an engineering, technology, and security firm helping to advance missions of national importance for government programs, national laboratories, national security facilities, nuclear operations, and complex projects. We support clients at every stage, from strategic planning and program management to the execution of engineering and technical activities. We work to attract and retain the best talent because the best talent delivers the best results for our clients. Our capabilities are based on our experience in complex, secure, and highly regulated environments. We leverage our experience and capabilities to provide mission-driven solutions tuned to our client's mission needs and strategic direction.

We are passionate about our culture! At BGS, we hire people who will bring their whole self to work each day because we value operating with openness and inclusivity, welcoming and respecting all. BGS cares for each employees' well-being by offering a comprehensive benefit package and providing a culture of exciting work, excellence, and fun.

If you align with BGS' company values and culture, we would love for you to explore opportunities to join our growing team by checking out the job description below!

About Our Team:

The Emergency Management (EM) organization is responsible for protecting the workforce, public, property, and the environment from all-hazards through the implementation of all phases of emergency management: preparedness, response, recovery, and mitigation. Additionally, the EM program is comprised of an integrated team of EM and public safety professionals dedicated to protecting life, property, environment, and that laboratories' reputation.

The EM organization and its partners prepare for emergencies through the development of comprehensive emergency plans and procedures and conducting training and drills. The program is validated through performance-based exercises to demonstrate emergency response capabilities and by conducting programmatic assessments as part of readiness assurance.

The laboratory's EM program is based on the National Incident Management System, a framework that provides shared vocabulary, systems and processes that guide how personnel work together during incidents or disasters. EM staff coordinates and collaborates with local, state, federal, and tribal governments, as well as nonprofit and private sectors for emergency preparedness and response through mutual aid agreements and other preparedness initiatives and activities.

What your Job will Be like:

The Emergency Management Dispatch-Telecommunicator/Communications Specialist is responsible for all hazards incident communications and coordination for emergencies and disasters that impact our national laboratory in Albuquerque, NM! EM activities include the following: responsible for incident management and coordination for the Laboratory, effecting tactical actions during emergency response, categorizing and classifying events, establishing initial and ongoing protective actions; coordinating with offsite agencies during emergencies; participating and supporting in complex drills and exercises; supporting and implementing emergency preparedness; providing a 24/7 operations/communications center; analyzing and mapping hazards at the Laboratory; implementing emergency response capabilities in support of the Wildland Fire Program for the Laboratory in conjunction with federal, state, local, and tribal authorities.

This position supports incident management and coordination activities by receiving, gathering and assessing information regarding abnormal or unusual events and emergency conditions. The new telecommunicator will deploys emergency response assets, such as Agency Representatives, Emergency Medical Services resources, Kirtland Air Forse Base Fire and Emergency Services, Emergency Response Teams, and other command advisors, as required across the laboratory. Additionally, they will: Support incident coordination with internal and external emergency response organizations and agencies. Implement and coordinate workforce protective actions using technology/systems. Serve as an extension of the Emergency Operations Center (EOC) Communications Unit during EOC activations. Monitor the laboratory fire alarms systems and facility control systems and takes actions in accordance with procedures and protocols. Conduct time critical incident notifications to a diverse set of laboratory partners to include contractor and federal senior leadership. Monitor and tracks laboratory international travelers to ensure worker safety during international incidents (terrorism, natural phenomenon, etc.). Develop, review, and provide input on EM plans, procedures, checklists, and protocols, as assigned and participates in drills, exercises, and program assessments, as assigned. Perform all necessary shift administrative duties. Maintain communication logs, emergency information files, and laboratory system records. Manages controls in accordance with standard procedures. Reports any observed deviations to on-call personnel.

You will be the Laboratory's primary point of contact for incident notification, reporting and coordination of emergency and non-emergency activities and ensures the implementation of appropriate emergency plans, procedures, and checklists in accordance with Federal laws, U. S. Department of Energy (DOE) orders and other related DOE directives and guidance. The Emergency Management Communications Center Telecommunicator communicates time urgent decisions to include categorization and classification of operational emergencies, initial protective actions, making time-constrained internal and external emergency notifications, assessing actual or potential impacts from severe weather, and assessing the need to activate the Emergency Response Organization (ERO).

Applicants should have demonstrated skills, knowledge, and experience in emergency management, public safety, security or related fields. Telecommunicators may frequently use and apply EM standards, principles, theories, concepts, and techniques. They may perform some non-routine tasks requiring the exercise of independent judgment. Additionally, this position provides solutions to a variety of problems of moderate scope and complexity. This job includes some responsibility for end products and follows established procedures for routine work.

This is an outstanding opportunity for any passionate, career minded professional who desires to work in dynamic and high-function.

Qualifications we Require:

• Experience in law enforcement, fire, rescue, security, medical dispatching, other emergency service, 311 or cooperate communications and/or dispatch center.
• Experience and demonstrated proficiency using computer systems such as Microsoft Office Suite and other computer software systems used by emergency response organizations and communications centers.
• Education level commensurate with this job posting; minimum High school diploma plus (3) or more, years' experience or equivalent of combination of education and relevant experience.
• Must be eligible to obtain and maintain a security or clearance badge.
• Ability to obtain and maintain a DOE Q-level security clearance.
• Must be U.S. citizen.
• Successful drug screening.

Qualifications we Desire:

• Experience working with radio and notification communications systems, multiple monitoring computer consoles, data collection and recording systems, computer aided dispatch systems, and/or other emergency response and management support systems.
• Experience working within the National Incident Management System/Incident Command System with Emergency Operations Center, Public Safety Agency, or emergency services organization.
• Completion of Federal Emergency Management Agency (FEMA) courses.
• Experience in supporting incident management and coordination activities involving emergency response to fire, explosions, chemical, radiological, security and/or natural disaster situations.
• Experience in procedure and training development.
• Associates or bachelor's degree in emergency management, business studies, public safety, communications, occupational safety, or related field and (3) years of experience, or an equivalent combination of related training and experience; or working towards completion of same.
• Experience working in fast-paced, multitasking work environments; with the ability to quickly adapt and prioritize multiple work tasks.
• Excellent interpersonal and communication skills, both written and verbal, and the ability to effectively present detailed information in a clear and coherent manner.
• Positive demeanor and contributing employment history.
• Knowledge of word processing, computer programs and other software packages.
• Knowledge of established procedures for answering multiple radio and telephone lines and providing emergency or critical instructions as appropriate.

Location/Work Arrangement:

Benefits:

BGS offers a competitive total compensation package to eligible employees. Benefits include Health, Dental, Vision, Life Insurance, Paid Vacation, 401K, Long and Short-Term Disability.

Starting compensation for this role typically salary ranges between $30,000 and $35,000 annually is commensurate with experience relative to the position and may vary based on candidate geographical location.

EEO:

BGS is an Equal Opportunity/Affirmative Action employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Exclusive Agreement Disclaimer:

BGS has standing contracts with federal agencies throughout the United States. We require an affirmative exclusive agreement to represent all candidates to our clients. By submitting this application, you are consenting to allow BGS to represent you as a candidate for the role in which you are applying.