Operations Department Manager I
Operations Department Manager directly manages a medium to large team of more senior non-exempt. Responsible for a set of highly complex operational activities that occur throughout the day and after-hours, including ensuring all associated critical service level targets are met which requires comprehensive planning and periodic execution of contingency processes. Provides direct input to financial plan and performance, works independently on highly complex incidents/issues and leads medium to large size projects to drive improvements in business processes that lead to meaningful efficiencies or enhanced customer experience.
Position Responsibilities
- Effectively lead and manage the team. Provide coaching, training, development, and performance management. Responsible for hiring, firing, and salary administration in accordance with HR policies and procedures.
- Develop and manage a high-performing team. Directly manage the day-to-day Human Resources processes for employees, including selection, training, performance management, disciplinary actions, individual career development, recognition, and retention.
- Responsible for the coordination and oversight of compliance and adhering to Bank policies and Enhanced Authentication Procedures.
- Obtain satisfactory or better audit ratings.
- Provide input that is used to identify, evaluate, and determine risks and consequences for decisions impacting unit.
- Identify risks associated with tasks/activities and take steps to mitigate effectively.
Perform periodic self-evaluations to ensure controls are working as designed. - Ensure compliance with all department, corporate and government procedures, policies, laws, and regulations.
- Provide direct input during financial planning and ongoing forecasting and oversight throughout cycle.
- Identify risks associated with tasks/activities and take steps to mitigate effectively.
Position Qualifications:
- Bachelor's degree from an accredited university or 4 years of relevant work experience
- 4 years' experience in operations management
About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.
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Comerica Bank
life insurance, parental leave, paid time off, sick time, 401(k)
Dec 20, 2024