RFSS Project Manager

Description:
Serves as project manager for Oceasoft research alarm system roll out across campus.
Provides estimates/quotes to customers, installs, set-up, and support for new alarm system on
campus. In addition, this position will serve as a liaison between customers, RFSS team, and
service provides such as HST planers, and U Construction/CPM service providers to help
coordinate delivery of maintenance or facilities construction projects as well as oversight of the
research alarm system.

About the Job:
(30%) Customer Relations
* Act as a liaison between University departments, vendors, and building occupants to
maximize research equipment uptime and ensure occupants needs are addressed
* Serve as the main point of contact for the Oceasoft Research Alarm system to provide
guidance and resources for all alarm related questions, concerns, or needs
* Collaborate with service providers and occupants to ensure all project requests are
completed satisfactorily for the customer and to ensure Service Level Agreements are
adhered to
* Assist in scheduling and communicating building disruptions to alarm monitoring or for
project work to ensure limited disturbance and to advocate on behalf of the research
community and service providers
* Collaborate with occupants and service providers to develop alternative strategies and
accommodations when building disruptions are required
* Provide feedback and updates to all parties to improve and streamline coordination
efforts for future work and disruptions
* Contribute to the department's ongoing development series, which provides both remote
and on-site training and development sessions for building occupants
* Evaluates new Software/Customer service applications and identifies system
requirements - presents to leadership for approval/implementation
* Acts as point of contact for AHC Planners and operational oversight of all AHC projects
in the RFSS portfolio.
* Develops improvement plans in response to customer surveys
(25%) Building Safety and Operations
* RFSS point of contact for Oceasoft research alarm monitoring system including project
scope, installation, troubleshooting, customer education and training, monitoring and
issue response
* Respond and communicate building emergencies and urgent matters to building
occupants in a calm and efficient manner. Issues may include but are not limited to
equipment failures, unexpected facilities outages and damages, and environmental
hazards
* Participates in security audits to ensure security and safety maintained for occupants at
all times
* Identify and contact all parties necessary to address urgent issues and to minimize the
impact on building occupants' safety and research
* Maintain and regularly update Oceasoft Research Alarm procedures and contacts
* Track and schedule preventative maintenance work to optimize research equipment
uptime
* Seek out and compare cost-effective estimates for service repairs and preventative
maintenance for research equipment

* Plans and coordinates equipment operational audits - partners with customers and
RFSS Facility Coordinators and Student Administrator to ensure timely and accurate
audit results.
* Responsible for facility equipment uptime throughout the portfolio. This includes
assisting Facilities Coordinators with the oversight of equipment as well as financial
responsibility within department determined parameters. This includes but is not limited
to: equipment repairs, equipment replacement strategy, equipment sun-set strategy,
occupant training on equipment, and preventative maintenance strategies.

(25%) Administration and Logistics
* Utilize fiscally responsible practices when making decisions and recommendations for
purchasing of equipment portfolio wide on behalf of the department
* Act as the first point of contact for service repair and preventative maintenance for all of
the RFSS owned back-up Freezers throughout the portfolio
* Update, order, organize and manage general inventory of Oceasoft supplies
* Assist in the process of moving researchers in or out of laboratory space portfolio wide
by partnering with a variety of departments including DEHS, CPPM, U Construction, FM
District, department administrators, researchers and service providers
* Reinforce lab move-out policies in conjunction with CPPM to ensure space is left in
move-in ready condition
* Partners with CPM, U Construction, and HST Planners to initiate communication,
scheduling, and/or follow up of required lab alterations needed to accommodate new
researchers and/or new research equipment throughout the RFSS portfolio.
* Create and document tasks, projects, and procedures for new Oceasoft Research alarm
monitoring system.
* Assist departmental leadership with projects as assigned
* Prepares communications and makes presentations on assigned projects
(15%) Partners with Portfolio Manager to oversee 2 student technical positions for program.
(5%) Other Duties as Assigned:
* Participate in an after-hours on-call rotation
* The employer retains the right to change or assign other duties to this position

Required Qualifications:
* BA/BS plus at least two years of experience, or a combination of related education and
work experience to equal at least six years may be substituted.
* Apply knowledge and skill to a recurring task or activity with emphasis typically on
precision and timeliness of execution
* Customer service experience
* Experience with Computers: Word, Excel, data entry/processing, & database software in
a Windows environment, as well as the Google suite of programs
* Demonstrated/documented ability to clearly communicate in written and spoken English
Preferred Qualifications:
* Demonstrate the ability to deliver quality customer service results while multi-tasking,
prioritizing, and meeting deadlines
* Ability to work independently or with little direction
* Experience working under pressure (responding to multiple time-sensitive duties and
requests) in a fast-paced diverse customer service environment
* Demonstrate problem-solving, decision-making, and independent thinking abilities,
especially when handling the unexpected
* Ability to determine when to seek appropriate guidance from departmental leadership for
escalated situations
* Knowledge and experience of project management principals
* Ability to participate in an after-hours call rotation. Ability to respond to freezer issues,
customer responses, and equipment emergencies knowledgeably and in a timely
fashion. Represent department as responder in an after-hours equipment issues,
primarily remotely but also in person as deemed necessary
* Excellent command of organizational, communication, and interpersonal skills, with a
strong aptitude for self-motivation

Pay Range: $31.60-$54.14/hr ; depending on education/qualifications/experience

Time Appointment: 75%-100% Appointment

Position Type: Civil-Service

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).