Clinical Engineering IT Technician

If you are wondering what makes TRIMEDX different, it's that all of our associates share in a common purpose of serving clients, patients, communities, and each other with equal measures of care and performance.

• Everyone is focused on serving the customer and we do that by collaborating and supporting each other
• Associates look forward to coming to work each day
• Every associate matters and makes a difference

It is truly a culture like no other - We hope you will join our team! Find out more about our company and culture here.

Summary

Aligned with the TRIMEDX Vision, Mission and Values, the primary role of a Clinical Engineering - IT Technician is to support the operations of the Clinical Engineering Department with regards to production medical equipment IT systems and various Connectable & Connected Device Inventory (CDI) projects. These operations entail responding to and supporting with technical expertise client-driven integration projects, medical device network configurations, connected device inventory management, service and repair requests, identifying fault conditions and remediating if capable, or contacting and teaming with the Client Information Technology Department resources to resolve issues. This individual will utilize downtime plans, logistics, and training to support the operational data workflows of the integrated medical devices and the production environment. The CE-IT Technician will ensure clinical equipment systems are fully inventoried, interfaced and/or integrated with various information systems in a consistent dependable manner, as determined by the Client's Information Technology Department, in accordance with conventional networking and security practices, the Medical Equipment Management Plan and the TRIMEDX Clinical Engineering Program policies and procedures.

Responsibilities

• Works with clinical leadership, nursing staff, client IT, integration experts, and vendors on design, development, testing, implementation, and support of medical device integration with hospital electronic medical records.
• Troubleshoots and resolves issues with medical device integration points and facilitates the resending and/or correction of data and reports in hospital EMR.
• Works with vendors, client IT, and networking groups on design of and improvements to the networking environment for Clinical Engineering-supported systems and servers, including knowledge and deployment of VLANs and application of firewall rules.
• Works with vendors, client IT, and hospital leadership on mitigation of issues stemming from end-of-life and end-of-support of systems, software levels, and operating systems.
• Provides full life-cycle support on all integrated Medical Equipment within the hospital system.
• Installs and/or manages the OEM/vendor to install approved OEM patches in covered devices.
• Supports, monitors and manages the Connected Device Inventory.
• Provides professional expertise, guidance and assistance related to networked and/or integrated medical devices or systems in the area of Clinical Engineering-IT (CE CYBER) Systems and CDI, including mentoring, technical assistance, and/or coordinated technical training and mentoring to Clinical Engineering associates as needed.
• Promotes maintenance and repairs on production medical device systems across the Client's healthcare enterprise.
• Monitors, services and supports clinical equipment utilizing networking technologies, Unix or Windows-based controllers.
• Troubleshoots medical equipment and/or MDI hardware and software to ensure data connections.
• Sets-up and configures of CDI interface hardware for use in the production CDI environment. Verifies proper data flow conditions on the CDI network. Responds to CDI trouble calls pertaining to data flow issues from customers.
• Provides remote support for network issues and escalates issues appropriately to CE, HIT and/or vendors.
• Records activities related to maintenance, support and project activities in the Clinical Asset Maintenance and Management System (RSQ).
• Works with vendors on hardware and software patch implementation for medical equipment per TRIMEDX operating policies and procedures.
• Develops and supports data/configuration backup processes, installation and upgrades of medical equipment, related servers and workstations.
• Works with Client IT and various medical device and software vendors to lab test solutions prior to these solutions being put into the production environment.
• Evaluates incoming equipment and its documentation. Documents these configurations for the Clinical Engineering Department and Client IT team.
• Provides training to Clinical Engineering associates on customized configuration and maintenance solutions developed for reintroducing integrated equipment back into the environment after repair.
• Monitors and evaluates proposed software revisions to medical equipment systems; actively tracks to ensure systems are being upgraded.
• Supports other Clinical Engineering tasks, troubleshoots non-networked and integrated medical devices as needed.
• Develops working knowledge and skills to the level attainable for all server based medical equipment applications that Clinical Engineering is responsible for, as defined by the scope of the Client agreement; acts as a System Administrator in partnership with Client IT and Clinical teams for these systems.
• Performs other duties as assigned.

Project and Program Support (25%)

• Works with clinical leadership, hospital IT, and vendors on new construction, renovation, and integration projects, helping to ensure all points of interoperability are considered.
• Assists hospital IT to inventory, plan, maintain and manage LAN/WAN-based and integrated medical equipment network devices.
• Collaborates with and reports out to the enterprise TRIMEDX CE CYBER program.
• Ensures the Clinical Engineering program and associates are capable of and maintain the connected device inventory with information related to clinical equipment in TRIMEX' RSQ platform including, but not limited to, IP addresses, MAC addresses, AE titles, OS information, firmware versions, application versions, security attributes, equipment criticality and recovery information.
• Serves as Clinical Engineering project management representative for implementation of clinical equipment requiring network connectivity, interface configurations, and/or CDI. Helps to prepare project timelines, milestones and establishing Clinical Engineering roles and responsibilities. Works directly with vendors and all levels of management and support staff for scheduling and coordination to ensure adherence to established timelines.
• Sets and meets realistic deadlines. Forecasts changes and communicates current and projected issues to Client and Clinical Engineering management.
• Develops service documentation, data maps and network layout diagrams, knowledge articles and/or instruction manuals for the support of integrated medical devices. Provides technical instruction & training to others as needed or required.
• Assists hospital in writing downtime plans on major systems where Clinical Engineering has ownership of the device.
• Provides full life-cycle support on all integrated Medical Equipment within the system.
• Maintain a clean and safe workplace.

Team Work & Customer Satisfaction (25%)

• Helps to create and foster an environment of innovation; works to identify and remove roadblocks, and enables collaboration between clinical engineering and IT services; advocates for the adoption of behaviours and skills related to networking and IT throughout the Clinical Engineering department.
• Identifies, develops and serves all customers and stakeholders to the highest level of satisfaction, ensuring the highest level of customer satisfaction within the scope of responsibilities.
• Consistently demonstrates excellent verbal & written communication skills, including the ability to brief department management on statuses and risks, best practices, roadblocks, timelines, etc.
• Champions medical device integration projects at client sites and informs management of all situations out of the norm, especially those of an emergent nature or involving a negative impact on patient care.
• Works with the team to continuously drive improvements in operational delivery and/or technical skills, including providing input into policies, processes and procedures related to clinical equipment and medical device networking.
• Works with clinical leadership, hospital IT, and vendors on change management, downtimes, and disaster recovery procedures and processes for Clinical Engineering systems.
• Works with clinical leadership and nursing and physician staff on quality-of-life improvements to Clinical Engineering-supported systems.
• Represents Clinical Engineering systems in incident management, project intake, and security review meetings with clinical leadership.

Travel (10%)

• May be required to travel to other Client sites (if multi-facility network or IDN).
• May be asked to travel to other TRIMEDX sites and/or the Indianapolis office to train and/or support the ongoing development of CE-IT or CE CYBER services.
• Facilitates the installation and integration of Clinical Engineering systems in new hospital and clinic acquisitions and expansions.

Skills and Experience

• Maintains operational knowledge of medical device technology, as well as various networking technologies and communications protocols used in healthcare.
• Maintains operational knowledge of and experience in the maintenance and repair of a wide variety of medical equipment and systems.
• Possesses a strong working knowledge of electronics, anatomy, physiology, medical terminology, regulatory guidelines, and biomedical principles.
• Applies knowledge of HIPAA and security industry standards; acts as department resource for ePHI and HIPAA queries.
• Understands technical details in the clinical applications of medical technologies.
• Analyses test data and interprets schematic diagrams frequently.
• Proficiently utilizes Microsoft Office applications including Excel, Word, PowerPoint, Visio, Project and Outlook.

Education and Qualifications

• Must possess a two-year Associates Degree or equivalent experience/degree, preferably in Electronics or Biomedical Equipment Technology (e.g.: military BMET training, graduate of a formal BMET program, or other technical degree).
• An additional associates or bachelors degree in Information Systems is highly desired.
• Networking, Security, SysAdmin or other relevant certifications strongly preferred.
• Prior experience in the support and service of medical equipment and systems is required.
• Formal clinical equipment make/model specific manufacturer and/or aftermarket training required.
• Expertise with computer operating systems is required.
• Experience with information systems and networking is required.
• Working knowledge of HL7, DICOM, TCIP and other communications protocols and standards is required.
• Understanding of computer and network security highly desired.
• Experience and/or training in project management strongly preferred.

At TRIMEDX, we support and protect a culture where diversity, equity and inclusion are the foundation. We know it is our uniqueness and experiences that make a difference, drive innovation and create shared success. We create an inclusive workplace by actively seeking diversity, creating inclusion and driving equity and engagement.

We embrace people's differences which include age, race, color, ethnicity, gender, gender identity, sexual orientation, national origin, education, genetics, veteran status, disability, religion, beliefs, opinions and life experiences.

Visit our website to view our full Diversity, Equity and Inclusion statement, along with our social channels to see what our team is up to: Facebook, LinkedIn, Twitter.

TRIMEDX is an Equal Opportunity Employer. Drug-Free Workplace.

Because we are committed to providing a safe and productive work environment, TRIMEDX is a drug-free workplace. Accordingly, Associates are prohibited from engaging in the unlawful manufacture, sale, distribution, dispensation, possession, or use of any controlled substance or marijuana, or otherwise being under the influence thereof, on all TRIMEDX and Customer property or during working/on-call hours.