Wire Transfer Operator I

Comerica Bank
life insurance, parental leave, paid time off, sick time, 401(k)
United States, Michigan, Farmington Hills
Dec 28, 2024
Wire Transfer Processor The Global Funds Transfer (GFT) Operations Processor position is primarily responsible for processing customer payment orders for domestic and international incoming/outgoing wire transfers received via telephone, Treasury Management channels, Paypoint, the Federal Reserve and SWIFT. Under general supervision, this position processes incoming wire transfers, performs data entry, routes US Dollar and Foreign Currency payments, clears exceptions and confirms outgoing transactions. The position is responsible for customer service requests including telephone notifications and inquiries from customer and business units. This position is expected to adhere to all department security procedures, compliance, service quality and production standards. Position Responsibilities: Enters, processes and routes USD and foreign currency incoming and outgoing wire transfers from internal/external customers via telephone and Treasury Management products. Obtains confirmation, verification, or approval of funds from authorized representatives before processing and releasing domestic and international wire transactions. Accurately responds to domestic and international wire transfer customer service requests from customers and business units. Adheres to customer authentication procedures, including performing verification callbacks and following Commercial Bank Customer Authentication procedures. Must demonstrate efficient time management skills to ensure all assigned wire processing tasks are met without compromising accuracy and quality. Ability to maintain composure during stressful situations to deliver excellent customer service. Position Qualifications: High School Diploma or GED 2 years of payments experience (e.g., ACH, Wire, or Card) 2 years of Microsoft Office Suite of applications (Excel, Word, and Outlook) experience 2 years telephone and/or face-to-face customer service experience Work Best Category: Category B - 3-4 days in office on designated days/1-2 days remote Hours: 11:30am - 8:00pm Monday - Friday Salary: To Be Determined Based on Individual Experience About Comerica We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure. Upon offer, Comerica conducts a comprehensive background and fingerprint check. NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act. Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico. Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.