Wytheville/ Galax Clinical Supervisor

ResCare Community Living

This position oversees delivery of consumer support services for assigned locations. Supervises personnel to achieve service, clinical, andfinancial objectives within general resources and reimbursement models. Ensure compliance with regulatory requirements through quality assurance activities. Multiple resource and/or reimbursement models may be involved in achieving objectives within broad guidelines.

Dependable, accepts responsibility for attendance and punctuality
• Flexible, adjusts workload to accommodate changes in priorities and workload
• Works when scheduled, observes policies regarding scheduling and time off
• Presents a neat, clean appearance and dresses appropriately for the job
• Cooperates and is willing to assist others, accepts direction
• Effectively utilizes time
• Handles information in a confidential manner
• Notifies proper authorities of circumstances or situations that present possible health hazards
• Maintains a valid driver's license and insurability (when required by position)
• Observes established policies on health, safety and security
• Sets a good example for others by own self discipline and behavior
• Reports significant / major incidents or accidents
• Cooperates in external / internal investigations as requested
• Does not engage in activities other than official business during working hours
• Performs work according to the code of conduct, regulations, policies and guidelines
• Establishes high levels of mutual trust and support with others
• Provides timely coaching, identifies successes and areas for improvement
• Encourages ethical behaviors by adherence to the compliance Program Code of Conduct
• Expresses positive expectations of others, even in difficult situations
• Delegates tasks or responsibilities for the purpose of developing others abilities
• Creates a learning atmosphere, reassures and encourages improved performance
• Rewards good performance and promotes employee recognition
• Ensures that staff completes all required training
• Encourages staff to report issues of non-compliance through appropriate channels
• Adheres to established company policies and procedures and supports all programs
• Sets appropriate performance goals for staff
• Communicates in an open and honest manner
• Makes effective use of time, materials and resources by planning, scheduling and organizing work
• Delivers timely coaching and conducts employee evaluations when scheduled
• Improves processes within a department emphasizing quality and efficiency
• Anticipates and resolves problems demonstrating good judgment
• Provides leadership in developing and implementing solutions
• Coordinates the interdisciplinary team for evaluation, selection of person(s) served and development/maintenance of his/her service
• Supervises operations to ensure compliance with contractual, legal and regulatory requirements
• Supervises activities to ensure compliance with ResCare Mission and ResCare quality Way to ensure responsiveness to needs of person(s) served
• Supervises activities to ensure maximum attention to rights, protection and safety of persons(s) served
• Documents all activities accordingly
• Coordinates clinical service delivery to ensure the provisions of quality service and supports for each person(s) served
• Supervises the implementation of fiscal processes and loss control programs to ensure appropriate allocation and use of financial resources
• Participates in planning and marketing efforts to promote new business development and a positive company image
• Supervises efforts to foster a positive work environment and appropriate deployment of employees
• Supervises the implementation of human resources programs to ensure appropriate employee selection,training, development and recognition
• Other tasks as assigned

• Bachelor's degree in social work, counseling, or closely related field required
• State licensure at the associate level required; independent level preferred
• Minimum of two (2)years of verifiable work experience providing services and supports to individuals with developmental disabilities
• Two-year previous supervisory experience preferred
• Ability to communicate verbally and in writing
• Must be able to travel between sites, staying overnight as necessary
• Experience in managing systems, processes, and people
• Working knowledge of federal, state, and local regulations concerning services to individuals with mental retardation and/or other developmental disabilities
• Ability to use calculator and operate general office equipment
• Good organizational skills and attention to detail
• Proven supervisory skills
• Capable of working responsibly with highly confidential information
• Must be able to work independently as well as part of a team